Delivery Information

Delivery Information

When Do Orders Ship Out?

Orders placed before 12 pm PST will typically (~90% of the time) ship the same day. Otherwise, they will ship out the following business day. Unanticipated delays are possible so please allow 1-2 business days for your order to ship. We do not ship on Sundays, Saturdays, or federal holidays. Large and special orders may require an additional 1-3 days for processing.

How Long Does Shipping Take?

Please see below for transit time estimates, this does not include processing time. Packages typically reach the courier within 1-2 business days. The following delivery time estimates are counted in business days (M-F), not calendar days. A shipping confirmation email containing your tracking information will be sent to you after your package has been scanned in by the courier, this can sometimes take an additional business day.

Transit Time in the USA:

USPS First Class: For packages that weigh 13 oz. or less. The average arrival time is up to 2 – 8 business days with delivery confirmation. Tracking is spotty and arrival time is variable.
USPS Priority Mail: For most packages, the average arrival time is 2 – 4 business days with delivery confirmation and tracking. Arrival time is not guaranteed and is only accurate about 80% of the time.
USPS Priority Express Mail: For most packages, the average arrival time is 2 – 3 business days with delivery confirmation and tracking. 2 – 3 day arrival time is not guaranteed and is only accurate about 80% of the time. We CANNOT refund the cost of shipping if the package is late. We would like to but USPS makes it difficult to claim a refund for online postage, usually requiring phone calls and several weeks of back and forth.
UPS Ground & FedEx Ground: For most packages, the average arrival time is 3 – 6 business days with delivery confirmation and tracking. Arrival time is not guaranteed and is only accurate about 80% of the time. Why are UPS and FedEx so expensive? Because of Surcharge fees.

Shipping Protection Claim Policies

If you purchased our shipping protection, you may file a claim using this form. Shipping protection claim policies are as follows:
Stolen Package (Marked As Delivered)
File claims no earlier than 2 days and no later than 7 days from when it was marked delivered.
Orders over US$100 require a police report
Lost Package (Stuck In Transit)

  • USA/Canada: File claims no earlier than 10 days and no later than 30 days from the last update
  • International: File claims no earlier than 30 days and no later than 45 days from the last update

Damaged Item On Arrival:
File claims for damaged items with photos of the package and item (required) no later than 2 days from when it was marked delivered.

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